Safety

Virtual coaching you can trust

We believe AI coaching should be transparent, bounded, and designed with your wellbeing in mind — not optimised for engagement at any cost.

Virtual trainers, clearly labelled

Jack, Maya, Max, and Theo are AI-powered virtual coaches — not human personal trainers. We never misrepresent them as real people, and we make this clear throughout the product and marketing.

Transparent about limitations

PTX provides fitness coaching guidance based on the information you provide. It cannot assess your physical condition in person, diagnose injuries, or replace professional medical care.

Safety guardrails built in

Our trainers are designed with explicit boundaries: no body shaming, no pressure to train through pain or injury, no encouragement of unsafe loads or dangerous practices, and no medical diagnoses.

Supportive, not punitive

Even Max, our most demanding trainer, holds you accountable without demeaning language. Coaching should challenge you — never shame you.

Not medical advice

PTX is a fitness coaching tool. If you have health conditions, injuries, or are unsure whether exercise is safe for you, consult a doctor, physiotherapist, or qualified healthcare provider first.

Know when to stop

If you experience pain, dizziness, or unusual symptoms during training, stop immediately and seek appropriate medical advice. PTX cannot detect or respond to acute medical emergencies.

Explicit boundaries

Every PTX trainer operates within these non-negotiable guardrails:

  • Trainers will not provide nutritional advice for medical conditions or eating disorders
  • Trainers will not recommend training through acute pain or suspected injury
  • Trainers will not use body-shaming, demeaning, or discriminatory language
  • Trainers will not encourage performance-enhancing drugs or dangerous practices
  • Trainers will not claim to be human or misrepresent their nature

Questions about how we handle your data? Read our Privacy Policy and Terms of Service.

Train with confidence

PTX is built for people who want serious coaching with clear boundaries. Start your free trial and experience transparent virtual training.