Questions? We've got answers.
Everything you need to know about PTX — from how virtual trainers work to what happens when your trial ends.
What is PTX?
PTX is an AI-powered personal training platform that pairs you with a virtual trainer, builds adaptive training programmes, and helps you track progress over time. It's designed for people who want structured coaching without the cost and scheduling constraints of in-person training.
Are the trainers real people?
No. Jack, Maya, Max, and Theo are virtual trainers — AI-powered coaching personalities with distinct tones and feedback styles. They are transparently presented as virtual coaches, not human personal trainers. Learn more on our Safety page.
Can I switch trainers?
Yes. You can switch between all four trainers at any time. Your training history, programme, and progress data stay with your account — only the coaching style changes.
How does the free trial work?
New accounts get a 14-day free trial with full access to PTX. You can explore trainers, complete onboarding, and log sessions before choosing a subscription. No credit card is required to start.
What equipment do I need?
PTX adapts to what you have. During onboarding, you tell us about your available equipment — from a full commercial gym to a home setup with dumbbells. Your programme is built around your actual constraints.
Is PTX a replacement for a doctor or physiotherapist?
No. PTX provides fitness coaching guidance, not medical advice. If you have injuries, health conditions, or concerns about starting exercise, consult a qualified healthcare professional first.
Can I cancel my subscription?
Yes. You can cancel anytime from your account settings. If you cancel during your trial, you won't be charged. Annual subscribers retain access until the end of their billing period.
What happens to my data if I cancel?
Your training history remains accessible for a grace period after cancellation. You can export your data or reactivate your account to pick up where you left off. See our Privacy Policy for full details.
Still have questions? Read about our safety approach, email support@ptx.app, or start your free trial.
Start your free trial today
Try PTX free for 14 days. No credit card required to explore your trainer and build your first programme.